{"id":27531,"date":"2023-09-28T12:07:09","date_gmt":"2023-09-28T12:07:09","guid":{"rendered":"https:\/\/easysolar.app\/?page_id=27531"},"modified":"2026-04-15T07:25:16","modified_gmt":"2026-04-15T07:25:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/easysolar.app\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\tQuestions fr\u00e9quemment pos\u00e9es\n\t\t\t\t\t<\/div>

Des questions ?<\/span> Par ici.<\/h1>\t\t\t\t
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FAQ, solutions rapides et informations officielles sur chaque fonctionnalit\u00e9.
Vous ne trouvez pas votre question ici ? Consultez notre documentation<\/a>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Abonnement et compte<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n 1. Peut-on acheter un abonnement pour un utilisateur unique ?<\/span>\n\n \n
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Notre syst\u00e8me est con\u00e7u \u00e0 la base pour la gestion d\u2019\u00e9quipe, ce qui rend impossible l\u2019achat d\u2019un abonnement pour un utilisateur unique.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n 2. J\u2019ai pay\u00e9 l\u2019abonnement, mais je n\u2019ai toujours pas acc\u00e8s au compte.<\/span>\n\n \n
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Parfois, le syst\u00e8me de paiement met plus de temps que pr\u00e9vu pour traiter les informations. Si vous avez pay\u00e9 l\u2019abonnement et que vous n\u2019avez toujours pas acc\u00e8s \u00e0 l\u2019application, veuillez contacter notre \u00e9quipe d\u2019assistance par e-mail pour obtenir de l\u2019aide.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Gestion de l\u2019\u00e9quipe et invitations<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n 1. J\u2019ai envoy\u00e9 une invitation \u00e0 un employ\u00e9 pour rejoindre l\u2019\u00e9quipe, mais il n\u2019a pas pu rejoindre. Que dois-je faire ?<\/span>\n\n \n
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S\u2019il y a eu un probl\u00e8me lors de l\u2019envoi de l\u2019invitation ou lors de l\u2019int\u00e9gration de l\u2019employ\u00e9 \u00e0 l\u2019\u00e9quipe, veuillez nous contacter directement \u00e0 partir de l\u2019adresse e-mail qui est associ\u00e9e au compte. Indiquez-nous quel utilisateur doit \u00eatre ajout\u00e9, et nous serons heureux de vous aider.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n 2. Est-il possible de modifier l\u2019adresse e-mail de connexion principale associ\u00e9e au compte ?<\/span>\n\n \n
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Oui, vous pouvez modifier l\u2019adresse e-mail sans risquer la perte des projets termin\u00e9s. Veuillez contacter directement notre \u00e9quipe d\u2019assistance pour lancer cette proc\u00e9dure.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Conception et calculs<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n 1. Quelles fonctionnalit\u00e9s et calculatrices l\u2019application inclut-elle ?<\/span>\n\n \n
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Une description d\u00e9taill\u00e9e des fonctionnalit\u00e9s de l\u2019application est fournie dans la documentation sur notre site web. Pour v\u00e9rifier si notre logiciel r\u00e9pond \u00e0 vos attentes, nous vous encourageons \u00e0 profiter de la p\u00e9riode d\u2019essai gratuite de 7 jours. Aucune carte de cr\u00e9dit n\u2019est requise pour utiliser l\u2019essai.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n 2. L\u2019application permet-elle une analyse incluant le stockage d\u2019\u00e9nergie ?<\/span>\n\n \n
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Oui, le stockage d\u2019\u00e9nergie peut \u00eatre inclus dans n\u2019importe quel projet. En plus du stockage, vous pouvez \u00e9galement inclure des composants tels que les v\u00e9hicules \u00e9lectriques.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n 3. Et si les composants que j\u2019utilise ne sont pas disponibles dans la base de donn\u00e9es ?<\/span>\n\n \n
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EasySolar vous permet de cr\u00e9er votre propre base de donn\u00e9es de composants. Une fois renseign\u00e9es, les donn\u00e9es techniques d\u2019un module ou d\u2019un onduleur peuvent \u00eatre utilis\u00e9es dans de nombreux projets ult\u00e9rieurs.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n 4. Est-il possible de concevoir des installations photovolta\u00efques \u00e0 partir de fichiers DWG (plan de toiture) ?<\/span>\n\n \n
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Oui, c\u2019est possible. Vous devez enregistrer le fichier DWG au format JPG, puis le t\u00e9l\u00e9verser dans ce format dans l\u2019application EasySolar.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\tCommencer\n\t\t\t\t\t<\/h6>

Votre design website<\/span> est presque pr\u00eat.<\/h2>\t\t\t\t
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D\u00e9marrez d\u00e8s aujourd\u2019hui avec le site\u00a0propuls\u00e9 par l\u2019IA et proposez \u00e0 vos clients une offre pr\u00eate \u00e0 l\u2019emploi plus rapidement que vos concurrents.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\n\t\t\t\t\tTester le site<\/i>\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Roof\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Questions fr\u00e9quemment pos\u00e9es Des questions ? Par ici. FAQ, solutions rapides et informations officielles sur chaque fonctionnalit\u00e9.Vous ne trouvez pas votre question ici ? Consultez notre documentation. Abonnement et compte Gestion de l\u2019\u00e9quipe \/ Invitations Conception et calculs Abonnement et compte 1. Peut-on acheter un abonnement pour un utilisateur unique ? Notre syst\u00e8me est con\u00e7u […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27531","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - EasySolar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/easysolar.app\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - EasySolar\" \/>\n<meta property=\"og:description\" content=\"Questions fr\u00e9quemment pos\u00e9es Des questions ? Par ici. FAQ, solutions rapides et informations officielles sur chaque fonctionnalit\u00e9.Vous ne trouvez pas votre question ici ? Consultez notre documentation. Abonnement et compte Gestion de l\u2019\u00e9quipe \/ Invitations Conception et calculs Abonnement et compte 1. Peut-on acheter un abonnement pour un utilisateur unique ? 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